Cancellation Policy
All orders placed are treated as a contract between us and you (the customer) and subject within the terms and conditions established on this website, including this refund policy. “Cooling Off Rule” does not apply to orders made over the internet therefore we reserve the right to cancel orders.
Returns
Must Be Returns initiated within 30 days of your purchase.
Product must have original packaging.
Proof of purchase will be required for returns.
Buyer is responsible for return shipping charges to our return address. Please consider a carrier that offers valid tracking information to ensure your package was delivered to us.
All returns are subject to a $15 disposal fee.
How to Initiate a Return
To initiate a refund or exchange, please send an email to returns@byebyesnoring.com.
Please include the reason for return/exchange and order receipt.
Note that orders in transit cannot be cancelled and a return cannot be initiated until the item has been returned and inspected.
Refund Process and Method of Refund
Once the return has been approved, you will be able to ship the item back to us for inspection and disposal. We will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If return/exchange is approved, your refund will be processed within 3 business days. Please note that it may take an addition 3-5 business days to show up in your bank account after we process your refund.
Frequently Asked Questions:
What items are returnable?
- Within 30 days of order placement.
- In the original packaging.
What items are non-refundable?
- Free gifts or promotional items.
Are there any charges for return?
- All returns are subject to a $15 disposal fee.
- Original shipping charges is non-refundable.
- You are responsible for shipping charges to send your return to us. Please consider a carrier that offers valid tracking information to ensure your package was delivered to us.
How do I return?
- Send an email to returns@byebyesnoring.com.
- Please include the reason for return/exchange and order receipt.
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed within 3 business days. Please note that it may take an addition 3-5 business days to show up in your bank account after we process your refund.
Have any other questions?
Please contact us here or send an email to support@byebyesnoring.com.